Introduction

Rosco Engineering (NI) Ltd. is a limited company which operates from Fruitfield Factory, 10 Crewcatt Road, Richhill, Co. Armagh, BT61 8QN. Our core business is subcontract manufacture of precision turned and machined components for a variety of industry sectors.

In order to comply with our responsibilities under the General Data Protection Regulations 2016, we have an obligation to ensure we are clear with how your data is handled while in our possession.

This policy provides details on what information and data we collect from our clients in relation to our business activities, why we need it, what we do with it, what we won’t do with it and your rights in relation to our processing of this information.

How will we collect information from you?

We may collect information from you through our website, email, telephone conversations, taking notes, drafting terms of business, sharing of documents (photocopies/email/fax) and other forms of communication which are needed to enable us to provide our services to you.

What information will we collect from you?

Information we collect may include name, address, email, contact numbers (landline & mobile), bank details and various documents.

We may request information from you which we require to adequately ensure delivery of our products and services including information regarding your business, its members and next tier customers. We will only ask for the information considered necessary to perform our business tasks effectively.

The information requested may include points of contact, names, address, phone numbers, email address. In addition, we may request beyond what you provide, additional technical documents or files, Non-disclosure agreements, or anything we feel is necessary to provide our clients with the product or service they require.

How will we use the information you provide us?

The information we collect from you will be used to:

• Deliver our services as agreed.
• Process invoices and for other accounting purposes
• Notify you of any information we consider to be of interest to you.

The information we collect from clients relating to their enquiries or requirements will be used to deliver our products or services as agreed.

Any information you provide us will not be used in any other way unless you have been informed and we have your specific consent.

Who has access to your information?

The staff of Rosco Engineering (NI) Ltd. have limited access to the information you provide to us. The information they have access to is controlled and they can only access information required to ensure the products and services we provide to our clients are met.

We use third party software in our day to day activities including for cloud storage, marketing and accounting. Our accountants will also have access to information about our invoices to you and your payments to us. Our IT consultants may have access to your information in the course of providing IT support to us.

We will not share your information with any other third parties without your knowledge and consent.

How long will we keep your information?

As a company, we have statutory and legal obligations to keep certain information for a period after it has been used. We will not keep any information after it has been used that we are not required to keep under these obligations.

Once information is no longer required for legal reasons or for the provision of our services to you it will be erased from our systems in a controlled and secure manner.

How will we protect your information?

We will endeavour to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to protect your personal information from loss and unauthorised access, copying, use, modification or disclosure. Examples of these safeguards include password protected and encrypted computers.

Requesting information and complaints

Our clients can request details of the information held by the company which relates to them. If at any time a client is unhappy with how the company has processed or processes their data, wishes to make alterations to any data which they believe is incorrect or irrelevant or wishes to stop receiving marketing information from us they can do this by company’s Data Protection Officer by phone, email, letter, website.

If you feel your request was not handled or dealt with correctly by the company, you may raise the issue with the Information Commissioner’s Office. You can contact them on 0303 123 1113.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Rosco Engineering (NI) Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you can link to other websites which are not under the control of Rosco Engineering (NI) Ltd. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Rosco Engineering (NI) Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.